Effective Date: July 6, 2021.
This Privacy Statement applies to Pet Vet Hotline and Pet Vet Connection LLC (We, Our, Us). Please read the following carefully. This Privacy Statement describes Our practices in connection with your Personal Information (as defined below) that We collect in the following ways:
In this Privacy Statement, We refer to Our Websites, Our Apps, Our Social Media Pages, and Our offline activities collectively as the “Services.”
This Privacy Statement covers the following topics:
“Personal Information” means information that identifies you individually, such as your name, address, email address, or picture. In order to access certain features offered through Our Services, you may be asked to provide your Personal Information.
From time to time, We may use or augment the personal data We have about you with information obtained from other sources, such as public databases, social media platforms, and other third parties. For example, We may use such third-party information to confirm or verify licensure of healthcare or veterinary professionals or to better understand your interests by associating demographic information with the information you have provided.
We may collect the following types of Personal Information:
If you disclose any Personal Information relating to other people to Us or to Our service providers in connection with the Services, you represent that you have the authority to do so and to permit Us to use the Personal Information in accordance with this Privacy Statement.
How We use Personal Information
We use personal information in one or more of the following ways:
We may disclose your Personal Information in one or more of the following ways:
We do not disclose your Personal Information to third parties for purposes of third-party marketing. We do not sell your Personal Information.
If We use your email address to send you email messages related to a product or service for which you have requested information or to send you marketing emails with products or services that We think you might like, you can always change your mind and ask Us to stop emailing you. You can do so by following the link to “Unsubscribe” in Our emails or otherwise contacting Us. If We use your phone number to call you or send you a text message in connection with a product or service for which you have signed up, you can change your mind and ask Us not to call you anymore. If you have received a text message from Us, you can unsubscribe by following the instructions within the text message, or by responding with the word, “Stop.”
If We use your mailing address to send you materials and information through the mail that you have requested or that We believe would be of interest, you can change your mind and ask Us to stop sending such materials to you by mail or telephone at the address or telephone number listed in the Contact Us section of this Privacy Statement.
You may have certain rights and choices regarding Our processing of your personal data. Depending on your jurisdiction, applicable law may entitle you to additional consumer rights, including the right (with certain limitations and exceptions) to:
Know the categories and/or specific pieces of Personal Information collected about you, including whether your Personal Information is sold or disclosed, and with whom your personal information was shared.
Access a copy of the Personal Information We retain about you. Request deletion of your Personal Information.
If you are a California resident and would like to make a request relating to your privacy rights under the California Consumer Privacy Act, please click here.
We reserve the right to verify your identity in connection with any requests regarding Personal Information to help ensure that We provide the information We maintain to the individuals to whom it pertains, and allow only those individuals or their authorized representatives to exercise rights with respect to that information. If you are an authorized agent making a request on behalf of a consumer, We may require and request additional information to verify that you are authorized to make that request.
We reserve the right to deny your request if We cannot verify your identity. Where We deny your request in whole or in part, We will endeavor to inform you of the denial, provide an explanation of Our actions, and the reasons for the denial. We will not restrict or deny you access to Our Services because of the choices and requests you make in connection with your Personal Information. Please note, certain choices may affect Our ability to deliver the Services. For example, if you sign up to receive marketing communications by email, then ask BI to delete all of your information, We will be unable to send you marketing communications.
We also collect Information about how you interact with Our Online Services such as page views, unique views, what you click on the website, average time on the website or using Apps, browsers, operating systems, and Internet Protocol (IP) Address.
This is passively collected, which means that it is collected without you having to do anything, using the following tracking technologies:
“Cookies” are small text files that are placed on your browser, either for the duration of your website session (called “session” cookies) or more permanently (called “persistent” cookies). Anonymous identifiers are sometimes used in place of cookies on mobile devices which may not support cookie technology. Sometimes We work with third parties who also place cookies on your device.
Pixel tags, also known as web beacons, function similarly to cookies. A pixel tag is an invisible, one pixel-sized piece of code which transmits certain information to Our servers. They are placed on key pages, tools, and areas of the websites and Apps. When a visitor requests/visits/clicks on anything that includes a pixel tag, the information about the visitor’s action is recorded in a web log.
We will use this information in one or more of the following ways:
We use IP Address information to measure site traffic, to help Us to understand how people are using Our Online Services, and to improve user experience. We use information collected in cookies and anonymous identifiers to help recognize repeat visitors, facilitate ongoing access to some Online Services and allow Us to understand how and when pages are visited and by how many people. We use pixel tags and web beacons to track a visitor’s usage across Our Online Services. This information allows Us to further customize your website experience.
We use pixel tags in Our HTML-based emails in order to determine if you opened and replied to or forwarded emails. This information is used in aggregate for research to improve site content and usability and may be used by Us to provide you with additional information. We use Web Analytics to track visitor data for the purpose of website optimization and to determine which audiences are visiting Our Online Services.
We use information collected in cookies from Our websites to provide you with relevant advertising and product information that may be of interest after you leave Our website.
You may have choices about how your information is collected through tracking technologies. For Our websites, you may opt to enable a feature on your browser that will erase cookies, block all cookies or warn you before cookies are stored or exchanged. Please be aware, however, that some parts of the websites may no longer function properly if cookies are disabled. You may be able to disable pixel tags by changing your browser settings to omit images or through commercially available software packages. For more information on opting out of tracking over time and across third-party sites, please refer to the “Website Tracking and Online Behavioral Advertising” section of this Privacy Statement, below. For more information on your choices that are specific to mobile applications, please refer to the “Mobile Apps” section of this Privacy Statement, below.
We take reasonable measures to protect the information it processes against accidental, unlawful, or unauthorized destruction, loss, alteration, access, disclosure, or use. Despite these efforts, however, no organization, including Ours, can fully eliminate risks or guarantee the security of personal information. Unauthorized entry or use, hardware or software failure, and other factors may compromise the security of information about you at any time, and We bear no liability for uses or disclosures of personal data or other data arising in connection with the theft of the information or other malicious actions.
The websites and any accompanying services offered are not directed at children who are under 13 years of age. It is Our policy to require that individuals requesting information on Our products be 13 years of age or older. Should We receive Personal Information from a person who We know is under 13, We will endeavor to delete such information from Our database. The information will not be used for any purpose. If you believe that a person under 13 has provided Us with his or her Personal Information, please notify Us so that We can take reasonable steps to remove the information from Our database.
We may offer apps, special programs, clinical trials, activities, events, or promotions (“Programs”) that have unique or additional specific terms, privacy notices and/or consent forms that explain how any information you provide will be processed in connection with the Programs. You should review the terms applicable to the Programs before interacting or participating in the Programs.
As a convenience to Our visitors and users, We may offer links to a number of other sites that We believe may offer useful information. When you click on one of these links, you will be transferred from Our website or App and be connected to the site of the organization or company that you selected. The Pet Vet Hotline/Pet Vet Connection Privacy Statement is no longer applicable when you leave Our Online Services. Each of these linked sites maintains its own independent privacy policies and procedures, which you should consult before providing any of your Personal Information.
When you download or purchase an App, or make an in-app purchase, you do so through a third-party mobile application online store. You may be required to register with the mobile app store and be logged on before you can download or purchase an App or make an in-app purchase of another product using the App. When downloading an App, or using an App with features through your mobile platform, the app provider will typically also collect certain device and app-related information. Some Apps may send push notifications, or notices of interest sent out in the absence of a specific request, to your mobile device. If you decline to accept push notifications, you may not receive the most current updates and features of the App. You have choices when it comes to how Apps function on your mobile device. You may be able to:
We use information collected through cookies in order to provide you with relevant advertising and product information of interest after you leave Our website. You can opt-out of that tracking by going to the Network Advertising Initiative’s (NAI) website and opting out of tracking by advertising networks. Please understand that if you decide to opt-out, you will still receive advertising online, but it may not be relevant to your interests or targeted based on your internet browsing activity. We do not currently respond to browsers’ Do Not Track signals with respect to Our Websites and Apps.
The information on websites and Apps is intended for use by U.S. residents only. Websites or Apps may contain information about products not available in other countries or regions of the world or that may be available under a different trademark or name. Other countries may have laws, regulatory requirements, and medical practices that differ from those in the United States and may require different or additional information. Therefore, product information may not be appropriate for residents of other countries.
California’s “Shine the Light” law permits California residents to annually request and obtain information free of charge about what personal information is disclosed to third parties for direct marketing purposes in the preceding calendar year. We do not distribute your personal information to outside parties for their direct marketing without your consent.
We reserve the right to modify, add or remove portions of this Privacy Statement at its discretion. If We decide to change this Privacy Statement, We will post those changes at this site. Continued use of Our sites following any changes in Our Privacy Statement indicates your consent to the use of newly submitted information in accordance with the amended Privacy Statement.
If you have any questions about our privacy statement, the online services, or rights you have in connection with your personal information, you may contact us using our email email@example.com