Membership Guidelines

Available to 1 of the 6 domestic pets, registered by pet parents.

Hotline+ Membership Policies

There is a 14-day mandatory waiting period following your membership registration before the Emergency Event Coverage Funds are available for use.
All life-threatening emergencies MUST be reviewed and evaluated with a Pet Vet Hotline vet BEFORE taking your pet to a vet clinic in order to be approved to use your funds. You will not receive the Emergency Event Coverage Funds if you did not contact one of our vets prior to taking your pet to a vet clinic.
If our Pet Vet Hotline vets deem the situation an emergency, you must take your pet to a vet clinic within 4 hours of the call with our vet.
The Emergency Event Coverage Fund can only be used once per year and is a one-time payout.
Available for 1 of the 6 domestic pets, registered by pet parents.
Emergency Event Coverage Funds are available only if full or monthly continuous payments are made for the duration of the membership period.
If you use your Emergency Event Coverage Fund prior to the end of your annual membership, then the remaining monthly fees of your Hotline Membership cost will be deducted from the total of your vet clinic invoice at the time of payment.  At this point, your membership will be paid in full and you will not be billed a monthly fee for the remainder of your 12-month membership.
Emergency Event Coverage Funds are paid directly to your vet clinic by EVPM Administration once the final invoice from the clinic is received and verified.

Conditions that are not considered emergencies include, but are not limited to:

  • Any pre-scheduled appointment
  • Vaccinations
  • Deworming
  • Euthanasia
  • Breeding or pregnancy
  • Emergencies associated with breeding or pregnancy issues
  • Non-life-threatening emergencies
  • Routine check-ups and dental appointments
  • X-rays or ultrasounds unrelated to the emergency
  • Medicine for conditions unrelated to the emergency
  • Surgeries not deemed an emergency
  • Follow-up appointments
  • Issues unrelated to the emergency approved by our veterinarian
  • Pre-existing conditions unrelated to an emergency approved by our veterinary professionals
  • Any other medical procedure unrelated to an emergency approved by our veterinary professionals
  • Chronic conditions that have become a life-threatening emergency due to lack of prior treatment
Pet Vet Hotline gives access to veterinarians 24/7 via video or text on your mobile device or desktop. We're here when you need us- anytime, anywhere!
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